Founders Doing Customers Support? With Mike Hawkins
September 15, 2020
In this episode, we welcome Mike Hawkins the founder of Riddle to discuss how and why Tom was able to reach BOTH founders through their live chat when he was researching for a case study last year. We also hear Tom's top five customer support tips from running support for bCast over the past few months.
Full show notes here: https://saasmarketer.io/saas-customer-support
Confessions of a B2B Entrepreneur is handcrafted by our friends over at: fame.so
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Guest submissions here: fame.so/cbe-guest
Our sponsor: Want to explode your organic traffic AND keep tabs on your competitors? Ahrefs' new $29 Starter plan lets you track content changes on ANY website, giving you the edge you need. Discover what's included and how it can transform your marketing strategy. Learn more here.