Founders Doing Customers Support? With Mike Hawkins
September 15, 2020
In this episode, we welcome Mike Hawkins the founder of Riddle to discuss how and why Tom was able to reach BOTH founders through their live chat when he was researching for a case study last year. We also hear Tom's top five customer support tips from running support for bCast over the past few months.
Full show notes here: https://saasmarketer.io/saas-customer-support
Confessions of a B2B Entrepreneur is handcrafted by our friends over at: fame.so
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Guest submissions here: fame.so/cbe-guest
Guest submissions here: fame.so/cbe-guest
This episode is sponsored by Gearheart - an AI-powered product development studio for founders to launch bold new B2B SaaS products and overcome technical constraints at scale.
Get a free strategy session and 20% off validation, discovery and prototyping — through September.